An open letter to Jollibee: The Reply
As you all know dear readers, I wrote an e-mail to Jollibee regarding my concern on the missing special barbecue sauce that goes with my ex-favourite Jollibee Chicken Barbecue. Read it here and the Barrio Siete article here.
Guess what. I actually received an e-mail from them.
Ang saya-saya ‘di ba?
NOT!
Here’s the reply that I received from them:
On Thu Mar 16th, 2010 3:47 PM PHT jollibee care wrote:
Dear Ma’am / Sir,
We would like to acknowledge your e-mail dated March 12,2010. We are saddened by the unfortunate experience you had at Jollibee. Please accept our apologies for the inconveniences that incident may have caused you. We have forwarded your feedback to the parties concerned.
You can be assured that we will look into this matter so as to avoid similar incident from happening again.
We do appreciate your effort of bringing this matter to our attention. Thank you very much.
Sincerely yours,
Ruth Paragas
Customer Care
Juice ko ‘day ha. Ano ‘to joke? First of all, kung sasagot din lang naman pala ng template at least yung angkop naman sa sinulat kong reklamo. What unfortunate experience and inconvenience was she talking about eh ang tanong ko lang naman eh bakit nawala na ang sarsang bumubuhay sa pagkain ko ng Chicken Barbecue at kung bakit napalitan ng toyo-mansi?
I’m sure hindi nila binasa ang sulat ko and they are quick to push the reply button and typed and edited the dates and names of the said template.
I know that my problem with Jollibee is minute compared to the problems of the world but I’m definitely entitled to a more decent reply. I mean just imagine if one of your favourite things in the entire world is taken from you, you’ll feel bad ‘di ba? And since I know the concerned party who took that away from me (the privilege of enjoying a delicious meal), siyempre magre-react ako.
To sum things up, I replied to the said e-mail and made sure I won’t be coming back to Jollibee unless I get a decent explanation from them.
I guess my nieces won’t be having a Jollibee party for their birthdays this year.
UPDATE: I received two new e-mails from Jollibee Customer Care which bears the reason why the special barbecue sauce no longer accompanies the Chicken Barbecue.
This was my reply to the e-mail above:
On Thu, Mar 18, 2010 at 5:24 PM, Mel Beckham wrote:
Dear Miss Ruth,
Thank you for replying.
Honestly, I didn’t think you would answer my e-mail, imagine my delight upon seeing your name in my inbox.
Unfortunately, I did not expect to receive a template as a response to my one and only concern. I did not have any unfortunate experience. I did not experience any inconvenience. And what ‘avoid similar incident’ are
you talking about? I suppose you did not read my letter and just automatically copy pasted the reply template and edited the name of the letter sender and the dates.
My question is why is there no more special barbecue sauce that goes with the Chicken Barbecue?
Yun lang. Wala nang iba.I’m so disappointed.
And yes, I’m still not going back to Jollibee unless I get a decent answer, and if I’m satisfied with it.
I have a niece who’s celebrating her birthday on May, and Zoe (the one I mentioned in my first letter in case you want to read it again) in July. For now, I guess no more Jollibee parties for them.Mel
And this was their reply:
On Thu Mar 18th, 2010 6:47 PM PHT jollibee care wrote:
Dear Mel Beckham,
Thank you for taking time to write to Jollibee.
We do apologize for the inconvenience. Effective February 1, 2010, we already phased out our Java Rice & BBQ sauce. Chicken Barbecue is now being served with Plain Rice & Toyo-Calamansi. So that we will be able to lower our prices & make the Jollibee Chicken Barbecue more affordable to our valued customers.
Regarding Toyo-Calamansi, based on our research studies, majority of customers preferred the soy sauce and calamansi as accompaniment to the Jollibee Chicken Barbecue.
We still forwarded your feedback to the parties concerned. Thank you very much.
Sincerely yours,
Kathy Manganti
Customer Care
So I replied again:
On Thu, Mar 18, 2010 at 6:57 PM, Mel Beckham wrote:
Thanks for the immediate reply.
Based from the feedback that I got from my friends, colleagues and comments that I got from my blog post, they liked the sauce much better compared to the toyo-calamansi.
Maybe the sample group you tested wasn’t the right one?
I don’t know.
I suggest though that the Jollibee customer can have choices for the Chicken Barbecue, either the sauce or the toyo-mansi. Considering that the price of the sauce is a bit higher than the toyo-mansi, why not charge extra? I would pay extra just to have the perfect sauce for the Chicken Barbecue.
Really.
I hope you reconsider my request.
Thanks a lot.
Mel
And this was what they said to me:
On Thu Mar 18th, 2010 7:08 PM PHT jollibee care wrote:
Dear Mel Beckham,
Your comments and suggestions keep us aware on areas in which we may need to improve to serve you better.
You can be assured that your suggestions will be shared with the management team. Truly, your feedback will highly be appreciated.
We do love to hear feedback from our customers -both positive and negative. It gives us a chance to always be upgrading our services to you. Thank you for sharing your thoughts with us.
Again, thank you for the feedback. Rest assured that we will do our very best to keep up with your expectations.
Sincerely yours,
Kathy Manganti
Customer Care
At diyan pansamantalang nagtatapos ang aking kabanata with Jollibee. Hahaha!
Anyway, patuloy pa rin ang inyong lingkod sa hindi pagpunta hangga’t hindi pa naibabalik ang favourite kong sarsa.
Magtitiis muna ako, pati na ang mga pamangkin ko.
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Mel is is the ‘gurl’ behind “The Misadventures of Mel Beckham”. ‘She’ graduated with a double major in Management and Entrepreneurship. ‘She’ grew up in the city but now lives in the bukid near barrio siete juggling work as a farm manager, office secretary, messenger, construction worker, housemaid, make-up artist and babysitter. Despite ‘her’ busy schedule, ‘she’ finds the time to blog in between work, and errands using ‘her’ primitive mobile phone. ‘She’ plans to take ‘her’ MBA soon but ‘her’ multiple jobs prevent ‘her’ from doing so unless going to school will get ‘her’ paid to pay for ‘her’ utangs.
Before ‘she’ dies, ‘she’ hopes of owning a pair of Louboutins, and landing on the cover of Vogue, kahit sa Vogue India lang. Whichever comes first.
hahaha so what will happen to the Chicken Barbecue Nation Party List? Me kanta pa naman na tayo composed by Cora. pano na ang Kilusang Mayo Dos? hahaha! this is still hilarious to me – sorry pinagtatawanan nang lola hahaha
This is it! Hindi na talaga katanggap tanggap ang mga pangyayaring nagaganap sa ating bayan! Pati ba naman barbecue sauce na siyang tanging natitirang kaligayanahan ng iilan nating kababayang maghihikahos, ipagkakait pa nila???
SOBRA NA, TAMA NA, IBALIK ANG BARBECUE SAUCE, NOW NA!!!
MAGKAISA AT IPAGTANGGOL ANG KARAPATANG PANTAO!
IBIGAY ANG TAMANG SAWSAWAN SA MAMAMAYANG NAGHIHIRAP!!!
JOLLIBEE, TUTA NG TOYOMANSI, BOOOOOOO!
BWAHAHAHA!!!
ituloy ang pag-aalsa!
sumali na at magpalista!
me rally sa tapat nang jolibee sa avenida!
hahaha
Nasa likod mo lang kami, kapatid na Mel. Mauna ka lang ng kaunti para hindi mahati ang focal point ng ating rally – ang iyong short shorts!
Reynz ihanda mo na ang clipboard para sa signature campaign. Kami na nina Malen at Cora ang bahala sa megaphone.
BAYAN, BAYAN , BAYAN KO. DI PA TAPOS ANG LABAN MO
TOYOMANSI TUTULAN MO. BARBEQUE SAUCE IPAGLABAN MO.
ANG TAO, ANG BAYAN, NGAYON AY LUMALABAN!
KARAPATAN NG MAMAMAYAN, BARBECUE SAUCE! BARBECUE SAUCE!
Kutz, sama natin ito sa ating Operation Dikit:
I-BOYCOTT and HUWAD NA SAWSAWAN!
Barbecue Sauce IPAGLABAN!
HAHAHAHHA, operation dikit at operation spray paint!
Nararamdaman nyo na ba mga kapatid ang marubdob na hangarin ng bayan na makuhang muli ang minimithing sawsawan???
SA IKASASAYA NG BAYAN,
BARBECUE SAUCE ANG KAILANGAN!
Toyomansi!! PAPET NG REHIMENG JOLIBEE!!
kORAK!
JOLLIBEE, TUTA NG TOYOMANSI!
Ate Reynz and friends, I have sad news for you. Comelec has rejected our party list. Hindi raw tayo marginalised section and what’s most hurting is that tinawag nila itong imoral!
My lawyers (take note, plural form), are filing a motion to the Court of Appeals. They are on their way na. Medyo matatagalan lang siguro at traysikel lang ang sinakyan nila.
I’m super disappointed with Jollibee’s decision.
hahahahaha they are taking away your barbecue sauce so they “can lower their prices”
ha aba sila lang siguro and kompaniyang naglower prices, juice ko day totoong TRUTH ba ito.
hindi yata nagbabago yung presyo ni mang jollibee noh
anyway a I am toyo mansi team. I even dip my Wagyu beef on my everyday every meal toyo-kalamansi dipping sauce to which my poor darling shakes his head in utter horror whispering ….. bloody asians and their dipping sauce… (insert a wicked laugh here)
yun lang
oo nga, pinagdiskitahan pa ang favourite ko. hahaha
beef and toyo-mansi? hindi ko pa yata na-try. hehehe
“I did not have any unfortunate experience. I did not experience any inconvenience. And what ‘avoid similar incident’ are you talking about?”
HAHA LOLSSSS baka naman maling battery ang naka-insert sa machine HAHAHA
avoid giving me toyo-mansi siguro ang ibig niyang sabihin?
itong si ruth talaga gusto kong kurutin sa sinulat niya. hahaha
Mel, si Ruth dapat ang sinunod mong inireklamo…Isa syang HUWAD na Customer Service Agent.
Sa Bacolod where the best chicken inasal in the world is, toyo-calamansi ang gamit namin, at least noon; I dunno now. That was years ago;-). But of course I’m with you Mel, dapat ibalik nila ang BBQ sauce. Customer is always right, ano ba? Hahaha.
I agree Art. Chicken inasal goes best with toyo-calamansi. Yun nga lang, iba ang lasa ng Jollibee Chicken Barbecue without the original sauce. Nakakaadik yun eh. Hahaha
Oh dear! Hahahaha! Baka mapahiya ang Jollibeee when they read your second mail hahahah!
(Oh by the way, next time, just bring your own sauce Mel)
It’s one of the truli uber hilarious entry. You should read the 1st one. Mababaliw ka. Kumpleto yon with Party List, merong Rally Song, merong Kilusang Mayo Dos hahaha
Kaya siguro iba na ang sumagot sa sumunod na letter ko. Hehehe
Mel-
This matter is getting out of hand, sistah.
Hindi ko na maarok ang kahulugan ng direktang pagtanggi ng jollibee sa iyong pagssusumamo. Kailangan pa bang lumuhod muna ang sambayang Pilipino upang maunawaan nila ang paghihirap ng iyong kalooban?
I can see the signs na talaga sa imong crystal balls. Wari ko’y talagang nakaguhit sa imong mga palad ang pagiging isang party list congressness someday.
*background music*
Kung minsan ang takbo ng buhay mooooo~~
Pagdurusa nito’y walang hanggannnn~~~
Wag kang manimdim ang buhay ayyy~~~
Gulong ng palad, gulong ng palaaaad
Ang may kapal marunong tuminginnn~~~
sa taong naghirap at nasawiii~~~~
bawat isang gabi ay mayroong
isang umaga, isang umagaaaaaa~~
Gulooooong ng palad
ang buhay ay
guloooong ng palad
ang kandungannnn~~~
ang kapalarannnn~~~
kung minsan ay
nasa ilalim ibabawwwww~~~~~~
Kutz, magpapatawag ako ng press conference sa Club Filipino. Hindi na makatarungan ang ginagawa nilang pag-deprive sa karapatan ng mamamayang gustong kumain ng manok with the perfect sarsa. Katarungan lang ang aking gustong makamit. Ibalik ang sarsa! Samahan niyo ako sa aking pakikibaka!
Goooow! Bring your best heels at tayo ay lalarga papuntang EDSA!
“This matter is getting out of hand, sistah. ”
TRULY Kutz! SOBRA HAHAHA! sumasakit ang panga ko sa lecheng entry na to hahaha
bwahahahaha, linya ko yan nung serious ako nung isang araw ah! he-he-he
eto na lang…
Ibagsak ang rehimeng Jollibee! Ipaglaban ang karapatan ng mga manggagawa!
EXTRA RICE! EXTRA RICE!
EXTRA RICE! EXTRA RICE!
Bwahahahaha!!! Talong talo ang chant na ginawa ni CORA HAHAHA
Huwag kang panghihinaan ng loob, kapatid na Mel. Bukas luluhod din ang mga jollibee franchise na yan. Katulad nga ng sinabi ko, nasa likod mo kami. Huwag mong iisipin na wala kang kakapi dahil meron, MERON, MERON!!!!
(HAHAHAHAHA, buenos tardes everyone, hmp makagawa na nga ng assignment! to kasi si Mel eh, patawa~!)
IBAGSAK!
IBAGSAK!
IBAGSAK ANG SABWATANG TOYO at KALAMANSI!
IBALIK ANG PINAGLALABAN NANG BAYAN
I-BOYCOTT and HUWAD NA SAWSAWAN!
BARBECUE SAUCE! KARAPATAN NANG MAMAMAYAN!
hahaha! o di ba? yan ang isa pang rallying cry!
Hahahah! Naku, ikaw talaga Mel, hilarious! Pero may point ka ha? Tama lang na ipaglaban ang karapatang makakain ng jollibee chicken barbecue na may original sauce! Please count me in in your Kilusang Mayo Dos! Hindi ko pa nga yan natikman wala na agad? Unfair!
Korek! Hindi niyo man lang natikman ang Cloud 9 experience sa tuwing kumakain ng Barnecue Chicken with the perfect sauce. They think masarap ang toyo-mansi with the barbecue. Hindi noh!
Injustice!
Bilib ako sa self-control mo Ateng Mel. Para kang inahen na naglilihi, hahaha.
ika nga ng isa sa mga tropa ko…
“Let’s make baka, don’t be takot.”
@archon,
or ganito daw! “DON’T MAKE TULOG! LET’S MAKE BAKA!” hahahaha
i honestly love this Jolibee story, truly politically hilarious and what with Kilusang Mayo Dos? haha and let me tell you all, this entry will be remembered for a very, very long time hahaha kung sa American Idol to, winner!!!
BRING EKLAT hahaha!
@Mel,
Remember, I also wrote to Jollibee about the barbecue sauce? Goodness gracious, that Kathy Manganti of Customer Service also gave the very same answer.
Whoa, templated ang sagot. Nakaka-disappoint gurl!
isa kapa hindi nga template response ang tawag dun “canned response” po ang appropriate termnilogy…duh! ang aarte nyo dito mayayaman ba kayo lahat dito sa bario siete or nagpi-feeling lang?
@me, discern! discern! discern! and what’s mayayaman got to do with anything? Do stick to the humor/issue of the entry, will you?
*taas kamay*
Ako nagpepretend lang, hehehehe. Next question, please~~~
Puhleez naman ME, ang serious serious mo naman. Mag cultivate ka naman ng konting sense of humor. Masarap ihalo yun sa barbecue, pramis. Saka springtime na ngayon, mabilis lang tumubo yun, hehehehe, bzing~!
baket, mayaman lang ba ang may karapatang mag-inarte? Hahaha
hahaha! that’s is so darn right hehe equal opportunity ba!
Hoy Snow at Mel, i blog nyong dalawa ang identical na sagot ni Kathy Manganti, daliii! Tirahin ang huwad na customer service ng Jollibee! Lintek lang ang walang ganti, HAHAHAHAHAHAHA!
Wow, I seriously pity you! First, time mo ba Dong kumaon sa Jollibee? Anak mayaman kaba dahil kung mag-aarte ka feeling mo sobrang VIP ka. Kung sa telepono yan at customer service rep ako sigurado asar talo ka sakin. By the way, avoid using the word “template” if you are referring to some standard reply, ang appropriate terminology po dun “canned response”. ok? bigtime ka kasi eh.
ME: the author has the right to complain, correct? I personally believe that his complaint is valid. “Template” and “Canned response” are pretty much the same. When he pointed out that they should have responded with TCL, read: sana binasa man lang ang complaint, then it would have been meaningful. On the other side, you should have read the comments to understand the hilariousness and the parody of the entry.
TLC pala.
@me, wag dito! hehee! dito ka mag-punta. puro positive posts and blog na to: antipinoy.com pramis, mag-eenjoy ka.
balitaan mo kami sa mga positive posts na makita mo ha? hehe!
Sino ba nag-sabi hindi valid ang complaint? Pero kailangan pa ba na ipangalandakan sa internet? Ano ba naitutulong nyo sa pag-pintas sa mga nang-yayari dito sa Pinas meron ba? Maganda bang imahe ang ipinag-kakalat ng website mo o puro pamimintas? Bilib na sana ako sa credentials mo pero it doesn’t reflect with what you are doing on the cyberspace. Your website is full of negative criticism, I do not know kung ginagamit mo lang ang mga writers mo kung ano mang agenda meron ka para palabasin pangit ang bansang ito. Don’t worry mag-tyaga akong mag-browse sa site mo at mag-hanap ng positive article sa Pinas.
nagpapa-pansin ka ba? please find the humor on the subject. kung wala kang magandang masabi, do us all a favor & just shut up.
@ME,
Canned response ba kamo? Ang tali talino mo naman, yun ba ang point mo? Yan ba ang gusto mong marinig at patunayan at pati katuwaan sineseryoso mo?
Okay fine, next question: Ano naman ang pangalan ng aso ng kapitbahay ni Mel? Hindi yung brown ha, yung white! Yung pinagsuot niya ng short shorts na bulaklakin? Averrr?
If you will read through the discussion, we were all openly mocking and making fun of the author’s post through our comments. Don’t take things too seriously.
Saka wala sa pagiging anak mayaman yun or kung ano pang ibang dahilan. A customer made a complaint and however silly that is, it must be addressed properly.
@ Me: oo na, ikaw na nga. Hahaha. PMS much?
Template may mean:
a stencil, pattern or overlay used in graphic arts (drawing, painting, etc) and sewing to replicate letters, shapes or designs. A pre-developed page layout in electronic or paper media used to make new pages with a similar design, pattern, or style. May mean a Form letter, a standard letter in electronic or paper media used many times with details for individual recipients added
Canned responses:
Are predetermined responses to common questions. Rather than typing again and again the same answer, or pasting from some other resource the operator can insert a canned response triggered by keystrokes or from a drop down menu. Some programs have built-in functions which allow canned responses, and other software is available which can insert canned responses into any other application.
HUMOR
Humour or humor (see spelling differences) is the tendency of particular cognitive experiences to provoke laughter and provide amusement. The term derives from the humoral medicine of the ancient Greeks, which taught that the balance of fluids in the human body, known as humours (Greek: χυμός, chymos, literally juice or sap, metaphorically, flavour), control human health and emotion.
People of all ages and cultures respond to humour. The majority of people are able to experience humour, i.e., to be amused, to laugh or smile at something funny, and thus they are considered to have a sense of humour. The hypothetical person lacking a sense of humour would likely find the behaviour induced by humour to be inexplicable, strange, or even irrational. Though ultimately decided by personal taste, the extent to which an individual will find something humorous depends upon a host of variables, including geographical location, culture, maturity, level of education, intelligence and context.
What you want to be and where you want to be…. its up to you…
Rainbow
Merriam-Webster, Oxford or Encarta? Sus, may masabi lang.
HAHAHAHAHA, this is taking a funny turn again! Mura man kag si Annabel Rama, ME! Giahak man ka oy, human naman untang takdol, nganong gisapot man gihapon ka?!
palagay ko lang, di nakuha ni ME ang essence ng topic. peace ME having fun lang dito sa topic na ito… just letting go those corners of our lip up…
good day! i would like to send this message in jollibee Aurora-Araneta branch. Last night sun(6-19-2011) i love the service that they bring to their costumer and specially the service crew i remember her name she is ESSA.I’m happy to be a costumer of a jollibee. keep up the good work and god blessed all.
good day! i would like to send this message in jollibee Aurora-Araneta branch. Last night sun(6-19-2011) i love the service that they bring to their costumer and specially the service crew i remember her name she is ESSA.I’m happy to be a costumer of a jollibee. keep up the good work and god blessed all.
Sincerely yours,
Mr.Raymond Perez
Bwahaha. You made my night! I seldom comment on blogs but this website has made me laughed so hard (including @me’s comments for not getting the humor) that i bookmarked this website for future readings. Peace to all at ipaglaban ang mga may toyo, hahaha
bakit ganyan ang ibang crew sa jollibee inaapi ang mga baguhan … purkit matagalna silang crew…mga bago inaapi …ano gus2 nlnag mangyari? my mga managersnaman parang sino umasta ..hindi marunong mag handle ng mga crew ..walang unity sa store nla